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Frequently Asked Questions

Questions About TVHeads.com
How can I submit an anchor birthday or bio updates?
Can you help me get in touch with my favorite anchor?
What is the Reporter Hot List?
How often are the Survey results on the front page updated?
Is TVHeads.com affiliated with a news organization?
What is your privacy policy?
How often do you add new pictures to This Just In?
How can I get listed in the indexes and galleries?
You used to cap me regularly. Why did you stop?
How can I submit a bio?
I'm having problems accessing the site. What should I do?

Questions About The Image Archives
How can I find out if my favorite anchor is in the Image Archives?
What is the difference between the Image Archives and This Just In?
My username and password for the Image Archives are not working.
I didn't get my username and password for the Image Archives after I sent my payment.
I got my username and password for the Image Archives, now where do I sign in?
What can I do about the error message "Warning: Page has Expired"
How can I download pictures from the archives?
How does the download process work?
Are there duplicate images in the archives?

Questions About The Message Boards
How do I sign up for the Message Boards?
I did not receive confirmation after I signed up for the Message Boards.
Why wasn't I approved for using the Message Boards?
Where can I find the posting rules for the Message Boards?
What happens if my account is closed?

Questions About TVHeads.com
How can I submit an anchor birthday or bio updates?
You can submit birthdays and bio updates
here.

Can you help me get in touch with my favorite anchor?
We do not share anchor e-mail or other contact info. You can generally find e-mail links at news websites.

What is the Reporter Hot List?
The Reporter Host List was a collection of images maintained by a generous contributor in 2007.

How often are the Survey results on the front page updated?
The surveys are updated about a week after they have been reset and then twice each month afterwards.

Is TVHeads.com affiliated with a news organization?
TVHeads.com is part of the GoGoMag.com family of websites and is not affiliated with ABC, Bloomberg, CBS, CNBC, CNN, Fox News, MSNBC, NBC, The Weather Channel, Univision or any other news or media concern.

What is your privacy policy?
TVHeads.com Privacy Policy
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How often do you add new pictures to This Just In?
An average of at least 1,000 new images are added to the
This Just In section each week.

How can I get listed in the indexes and galleries?
If you appear frequently on one of the networks listed on the site and you are not currently listed in the indexes, you can
send a large screen capture of one of your appearances and your bio via e-mail and we'll use it to set you up. If you do not have a large screen capture, please send us your bio and a schedule of upcoming appearances, including network, date and time.

You used to cap me regularly. Why did you stop?
Most likely it is just a change in your appearance schedule that I've not figured out yet. You can
submit new schedules here.

How can I submit a bio?
You can
e-mail bios and bio updates here.

I'm having problems accessing the site. What should I do?
You can
contact us with a detailed description of the problem by clicking here.
Go back to the menu.

Questions About The Image Archives
How can I find out if my favorite anchor is in the Image Archives?
This link will give you image counts by network, gender and by individual names.

What is the difference between the Image Archives and This Just In?
The
This Just In section is made up of thousands of the most recent images added to TVHeads.com and is free to use. The Image Archives contains years of images and requires a subscription to access.

My username and password for the Image Archives are not working.
First, make sure that you are not confusing your
Message Boards username and password with the username and password that you were given after completing your PayPal transaction. Your Message Boards username and password will never expire. Your Image Archives username and password will expire at the end of your 30 day, 6 month or 1 year term.

Next, make sure that you are entering the username and password in lowercase letters without trailing spaces. If you are still having problems then please e-mail us.

I didn't get my username and password for the Image Archives after I sent my payment.
Send us an
e-mail and include the PayPal address that you subscribed with and you will be E-MAILed access info within 24 hours.

I got my username and password for the Image Archives, now where do I sign in?
Just start searching the
Image Archives and you'll be prompted for your username and password on your first search. Your computer should remember your access info for at least the balance of the day.

What can I do about the error message "Warning: Page has Expired"
Some people get the following message when attempting to use the back button after viewing images in This Just In or the Image Archives:

Warning: Page has Expired

The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you.

To resubmit your information and view this Web page, click the Refresh button.

A Refresh should take care of the problem for the duration of your session. Here are some tips from Microsoft on how to eliminate the error:

"This problem can occur for either of the following reasons:

You have the "Do not save encrypted pages to disk" option enabled in Internet Explorer Advanced Settings.

You are connected to an Active Server Page (.asp) Web page on a Microsoft Internet Information Server (IIS) version 4.0 server, and the Web page uses the "cache-control: private" tag in the header.

RESOLUTION To resolve this problem, either disable the "Do not save encrypted pages to disk" option, or obtain and install the latest version of Internet Explorer."

How can I download pictures from the archives?
The images are copy protected but you can
download a Zip file of all of the currently archived images of a single news personality here. It is recommended that you verify the number of caps available and learn more about the images in the gallery before signing up. About 1% of the total images may be either missing or mis-identified.

There are a few free images to download from the archives here.

How does the Zip file download process work?
Once you
submit payment we'll begin working on compiling your image into Zip files of about 3,000 images each. Once they are built and uploaded you'll be sent a link for downloading. The process will generally take less than 24 hours except for the 2 weeks a year we shut down the office for vacations.

Are there duplicate images in the archives?
There are a few. Some networks broadcast repeats several times a month (CNBC's CNBC World programs - "Business Turkey", "Business Russia" etc.) and others reuse interviews with contributors (CNN's "Showbiz Tonight") which can result in some duplicate screen captures.
Go back to the menu.

Questions About The Message Boards
How do I sign up for the Message Boards?
Just click
here to register. As soon as you are approved you will receive an e-mail. This generally happens same day and frequently within an hour.

I did not receive confirmation after I signed up for the Message Boards.
Make sure to check your Bulk or Spam folders for your confirmation message. Some Spam filters interpret the confirmation message as Spam since it has links in it and is sent by a program.

Why wasn't I approved for using the Message Boards?
All applicants are approved with the following exceptions:
You already have an existing account.
You are a spammer.
You have been banned from using the Message Boards under another account name.

Where can I find the posting rules for the Message Boards?
You can find posting rules and general announcements
here.

What happens if my account is closed?
If your acccount is closed you will no longer be able to post on the message boards and your board profile will be removed. The software does not remove any posts you may have made before the account was closed.
Go back to the menu.

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